As patient demand and provider wait times continue to rise, so does the need for consumer-focused solutions in healthcare. The past five years have shown that traditional telemedicine alone cannot meet these demands. Today’s healthcare leaders require solutions that maximize their most valuable resource: time. Discover how WellNow Urgent Care, in collaboration with Fabric, redefined urgent care delivery with a virtual care model enabled by intelligently automated symptom gathering, clinical decision support, and automated documentation. In this session, attendees will learn how WellNow achieved a twofold increase in virtual visit capacity, significantly reduced per-patient time spent on busywork, and maximized operational efficiency—all without increasing staffing. This case study reveals the transformative potential of asynchronous-first virtual care to improve patient experience and clinical outcomes, providing an essential framework for leaders focused on building capacity, streamlining workflows, and delivering a superior care experience.
Learning Objectives 1. Learn how to increase virtual care capacity effectively without hiring additional staff, as demonstrated by WellNow’s 2.11x increase in capacity. 2. Explore how asynchronous and synchronous care can reduce administrative workload and maximize clinical efficiency. 3. Learn actionable strategies for implementing and scaling virtual-first solutions within urgent care settings, meeting both clinical and operational goals. 4. Identify key metrics for assessing virtual care performance, including visit duration, provider productivity, and patient satisfaction metrics.
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