There is a significant increase in mental health conditions in adults and children over the past several years. More patients are presenting to urgent care with complaints by patients including feeling anxious, having a panic attack, having suicidal thoughts, experiencing mood swings, coping difficulties, needing medication refills and marked sleeping disturbances. Urgent cares have traditionally not dealt with these conditions, and we will explore approaches to these complaints as well as building processes within your clinic to better meet the needs of patients presenting with these concerns. Learning Objectives With the increase in mental health conditions and a crisis in accessing appropriate and timely care urgent cares have seen an increase in mental health complaints. Come learn how to better prepare and educate your staff for these concerns. Communicating with patients that you do or do not have the ability to address these concerns is very important and should be included in your awareness and marketing channels. Education of staff both clinical and administrative may require additional time and attention. Establishing processes to identify acuity of these concerns, develop processes for appropriate treatment and intervention, safety plans, referrals to higher levels of care, emergency protocols and acute management strategies should be well thought out and reviewed with your staff to ensure patient safety and appropriate levels of care.
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